Thank you for shopping with SpaceTech. We strive to provide you with high-quality products and exceptional customer service. This Refund and Return Policy outlines our guidelines for returns and refunds, ensuring a hassle-free experience for you. Please read this policy carefully before making a purchase.
We understand that occasionally, items may be damaged during transit. If you receive a damaged product, please follow these steps:
1.1 Notify Us: Contact our Customer Support Team at [email protected] within 3 days of receiving the damaged item. Please provide your order number, a description of the damage, and any relevant photographs to expedite the process.
1.2 Return the Item: We may request you to return the damaged item to us for inspection or provide further information, depending on the nature of the damage.
1.3 Refund or Replacement: Once we receive the damaged item or necessary information, we will assess the situation. If eligible, you can choose between a full refund or a replacement of the damaged item.
For the majority of our products, we do not accept returns or issue refunds for reasons other than damage. However, some items may be marked as non-returnable due to hygiene or safety concerns. Please check the product description and details before making a purchase.
If you receive an item that is incorrect or defective, please contact our Customer Support Team within 3 days of delivery. We will work with you to resolve the issue promptly. Depending on the situation, we may arrange for a return or provide alternative solutions such as a replacement or store credit.
4.1 Refund Eligibility: Refunds are only applicable to damaged items or situations where we are unable to provide a suitable replacement.
4.2 Refund Method: If eligible for a refund, we will process it using the same payment method used for the original purchase. Please allow 5-10 business days for the refund to be reflected in your account.
If you have any questions or concerns regarding our Refund and Return Policy, please reach out to our Customer Support Team at:
Email: [email protected]
Note: This Refund and Return Policy is subject to change without notice. Please review this policy periodically for any updates.
Thank you for choosing SpaceTech. We are committed to providing you with the best products and service, and we value your trust in us.